Refund and Returns Policy

Kona Super Coffee — Return & Refund Policy

Overview

Because coffee is a perishable product, we do not accept returns or exchanges on roasted coffee once it has been shipped.

If an order error occurs (wrong item, damaged product, or other issue), please reach out to us within 7 business days of delivery. We’ll review your request and provide a replacement or refund if applicable.

Eligible Returns

Non-coffee merchandise such as apparel, mugs, or accessories may be eligible for return if:

• Returned within 14 business days of delivery

• Unused and in its original condition and packaging

• Accompanied by a receipt or proof of purchase

Please note: Shipping costs are non-refundable, and you are responsible for return shipping charges unless the item was damaged or sent in error.

Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed and credited to your original payment method.
Refund times may vary depending on your bank or card provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 business days so we can make it right.
Include your order number, photos of the issue, and a brief description of the problem.

Shipping Returns

To initiate a return for eligible merchandise, please contact us at sales@konasupercoffee.com for return instructions.
We recommend using a trackable shipping service for valuable items.

Questions or Help

📧 Email: sales@konasupercoffee.com
🕒 Response Time: 24–48 business hours