Subscription Policy
Kona Super Coffee — Subscription & Payment Policy
Enjoy Fresh-Roasted Coffee on Your Schedule
Our Kona Coffee Subscription Program makes it easy to enjoy fresh, small-batch roasted coffee delivered right to your door — automatically and on your preferred schedule.
How It Works
Subscriptions are billed automatically at your chosen delivery frequency (e.g., every 2, 4, or 6 weeks).
Your payment method will be charged at the time of each renewal.
Once your order has been roasted, it cannot be changed or canceled, as coffee is a perishable product.
Managing Your Subscription
You can pause, skip, or cancel your subscription anytime before your next billing date through your Kona Super Coffee account.
If you need assistance managing your subscription, reach out to us at:
📧 sales@konasupercoffee.com
Shipping for Subscribers
All subscription orders ship free via USPS.
Orders are typically roasted and shipped within 1–3 business days of each billing date.
You’ll receive a shipping confirmation email with tracking once your order is on the way.
Updating Payment or Address
It’s your responsibility to ensure your billing and shipping information are accurate and up to date.
You can update these anytime in your account before your next scheduled order.
Payment Policy
Accepted Payment Methods
We accept all major credit and debit cards through Stripe, our secure payment processor.
Billing Terms
Payment is required at the time of purchase or at the time of each subscription renewal.
All prices are listed in U.S. dollars (USD) and are subject to change without notice.
By completing your purchase, you agree to our [Terms of Service] and [Privacy Policy].
Security
All transactions are processed securely via Stripe, and we never store your full credit card details on our servers.
Cancellations & Refunds
Because each batch is freshly roasted to order, cancellations must be made before your next billing cycle.
Once an order has been roasted and processed, it cannot be canceled or refunded.
If there’s an issue with your order or payment, please contact us immediately at:
📧 sales@konasupercoffee.com
Contact Us
For any subscription or payment-related questions:
📧 sales@konasupercoffee.com
🕒 Response Time: 24–48 business hours
